Privacy Policy
Who We Are
We are a professional external cleaning services company based in Melbourne, Victoria, Australia. We provide residential and commercial cleaning services throughout the Melbourne metropolitan area. Our website allows prospective customers to request quotes and get in touch with us directly.
Information We Collect
We collect personal information only when it is necessary to provide our services or respond to your enquiries.
Via our website quote request form
- Your full name
- Your email address
- Your phone number
- Your property address or suburb
- Details about the cleaning service required (e.g. property type, size, scope of work)
- Any additional information you include in your message
Important: Information submitted via our quote form is transmitted directly to us by email. We do not store this information in any database, and it is not retained on our website servers beyond the transmission itself.
Via telephone enquiries
- Your phone number (which may be visible to us through caller ID)
- Your name, if provided during the call
- Your property address or location
- The type of cleaning work required
- Your availability and preferred service times (including whether you will be present at the property)
- Any other details relevant to delivering the requested service
How We Collect Your Information
We collect personal information in the following ways:
- Directly from you when you complete and submit the online quote request form on our website
- Directly from you when you contact us by telephone
- Through standard telephone caller identification (caller ID) when you call our business number
We do not use cookies, tracking technologies, or third-party analytics tools to collect personal information through our website beyond what is necessary for basic website function.
Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To respond to your quote request and provide an accurate assessment of costs and scope
- To communicate with you about your enquiry or service booking
- To schedule and deliver our cleaning services at your property
- To confirm property access, service requirements, and your availability
- To comply with our legal and contractual obligations
- To contact you about matters directly related to a service we are providing or have provided to you
We will not use your personal information for unrelated purposes, unsolicited marketing, or share it for commercial gain without your consent.
Disclosure of Your Information
We do not sell, trade, rent, or otherwise disclose your personal information to third parties, except in the following limited circumstances:
- Service delivery: If we engage a subcontractor or team member to carry out your cleaning service, we may share relevant details (such as your address and service requirements) with that individual on a need-to-know basis.
- Legal obligations: We may disclose your information if required to do so by law, regulation, or a valid court order.
- Safety: We may disclose information if we believe it is necessary to protect the health or safety of any person.
All personnel who handle your personal information are required to maintain its confidentiality.
How We Store and Protect Your Information
Your personal information is handled with care and appropriate security measures:
- Quote form submissions are transmitted securely by email and are not stored in any database or on our website servers.
- Information collected during telephone calls is retained only within our internal business communications used to manage your booking.
- We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.
- Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws.
Your Rights
Under the Australian Privacy Principles, you have the following rights in relation to your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: If you believe any information we hold is inaccurate or out of date, you may ask us to correct it.
- Complaints: You may lodge a complaint if you believe we have mishandled your personal information.
- Opt-out: You may ask us to stop contacting you for purposes beyond delivering your requested service.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.
Third-Party Websites
Our website may contain links to third-party websites (for example, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently before submitting any personal information.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.
Complaints to the OAIC
If you are not satisfied with how we have handled your personal information or a complaint you have raised with us, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Privacy Enquiries & Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold, please contact us:
Stellar Exterior Cleaning Melbourne
📧 Email: privacy@stellarexteriorcleaning.com.au
📞 Phone: 0430 539 711
📍 Melbourne, Victoria, Australia